Welcome to Happy Lab(Psychoflakes Pvt Ltd). This document contains important information about our professional services and policies. It also includes summary information about the Mental Health Care Act, 2017; the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013; and the Rights of Persons with Disabilities Act, 2016. Although these documents can be long and complex, understanding them is crucial. By signing this document, you agree to the terms set forth, which represent a legally binding agreement between us. Feel free to discuss any questions you have at the time of signing or at any point in the future.

INTELLECTUAL PROPERTY RIGHTS

The ‘Happy Lab (Psychoflakes Pvt Ltd)’ name and logo, along with all related product and service names, design marks, and slogans, are trademarks, logos, or service marks (collectively referred to as “Marks”) of Happy Lab (Psychoflakes Pvt Ltd). All other Marks provided on the Site are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any Marks in any manner. Marks displayed on this Site, whether registered or unregistered, of Happy Lab (Psychoflakes Pvt Ltd) or others, are the intellectual property of their respective owners, and Happy Lab (Psychoflakes Pvt Ltd) shall not be held liable for any unlawful or unauthorized use of the Marks.

Happy Lab (Psychoflakes Pvt Ltd) and its suppliers and licensors expressly reserve all intellectual property rights to all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, video clips, written content, and technology that are part of this Site (collectively, the “Contents”). The compilation of the content on this Site is the exclusive property of Happy Lab (Psychoflakes Pvt Ltd) and is protected by Indian Copyright laws and international treaties. Consequently, the Contents on this Site shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed, or modified in whole or in part, except for your personal, non-commercial use. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying.

The Contents of this Site are intended solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance, of the Contents on this Site is strictly prohibited. Unless Happy Lab (Psychoflakes Pvt Ltd) explicitly provides to the contrary, all Contents are copyrighted, trademarked, trade dressed, and/or other intellectual property owned, controlled, or licensed by Happy Lab (Psychoflakes Pvt Ltd), any of its affiliates, or by third parties who have licensed their materials to Happy Lab (Psychoflakes Pvt Ltd) and are protected by Indian copyright laws and international treaties.

DATA AND PERSONAL INFORMATION

We may collect personal identifiable information from you when you browse, book a session through the Site, communicate with us via phone, email, chat, etc., participate in contests, promotions, or surveys, or use services on the Site. As a result of these actions, you might provide us with Personal Information, including your name, email and postal addresses, phone number(s), credit card/banking information, and any other details necessary for us to provide our services (collectively “Personal Information”). We may also collect Sensitive Information, including financial information, medical history, mental health history, and other relevant details when you avail of services at Happy Lab (Psychoflakes Pvt Ltd).

This Site is intended for use by adults who are 18 years or older. Minors should not provide Personal Information or use the Site. In the event of misuse by a minor, the parent or guardian will be liable for any resulting damages.

PSYCHOLOGICAL SERVICES

Psychotherapy involves a relationship between people that functions effectively due to clearly defined rights and responsibilities. As a client in psychotherapy, you have certain rights and responsibilities, which are important to understand. There are legal limitations to these rights that you should be aware of. Your psychologist has corresponding responsibilities. The psychotherapy process includes discussing potentially uncomfortable topics, but it can lead to significant benefits such as reduced distress, improved relationships, and increased personal insight. However, results cannot be guaranteed. The first 2-4 sessions will involve a comprehensive evaluation, and an initial treatment plan will be discussed.

RISKS AND BENEFITS OF PSYCHOTHERAPY

Counselling and psychotherapy can bring to light uncomfortable emotions but offer long-lasting benefits like improved personal relationships and reduced emotional distress. While we cannot guarantee specific outcomes, our goal is to work with you towards your personal goals in therapy.

CLIENT-THERAPIST RELATIONSHIP

The relationship between you and your therapist is strictly professional and focused solely on therapeutic treatment. Gifts or any form of trade for services are not appropriate.

YOUR RIGHTS

As a client, you have the right to:

• Be treated with respect and dignity
• Receive quality treatment in a safe environment regardless of personal characteristics
• Confidentiality and protection regarding your treatment
• Be involved in planning and understanding your treatment
• Refuse treatment and be informed of consequences
• Expect continuity of care across different services

You can voice concerns about your therapy progress and request a referral or end therapy at any time. You have the right to ask questions and expect a professional relationship with your therapist.

APPOINTMENTS AND CANCELLATIONS

Sessions typically last one hour. To optimize results, sticking to your scheduled time is recommended. Appointments can be canceled or rescheduled with 24 hours notice. Late cancellations or missed appointments will incur a charge. We do not currently accept insurance for sessions.

We may use your contact information to send appointment reminders and provide care beyond clinical settings.

PROFESSIONAL RECORDS

Your psychologist maintains records of the services provided. Records are kept securely and may include reasons for therapy, goals, progress, diagnosis, and billing. You have the right to request a copy of your progress for other health care providers.

CONTACT

Your therapist may not always be available immediately. Messages will be returned as soon as possible. In case of an emergency, contact:

1. Mental Health Services at St. John’s Hospital, Koramangala or NIMHANS (Emergency 080 2699 5573)
2. Visit your nearest Local Hospital Emergency Room

CONSENT TO PSYCHOTHERAPY

By agreeing to these Terms, you acknowledge that you have read, understood, and had the opportunity to ask questions about the terms and conditions. You consent to receive mental health assessment and treatment services and understand that you may stop such services at any time.

LAWS AND REGULATIONS

Happy Lab (Psychoflakes Pvt Ltd) adheres to the Indian Association of Clinical Psychologists’ code of conduct and complies with relevant Indian laws, including the Mental Health Care Act, 2017; the Rights of Persons with Disabilities Act, 2016; and the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013. We provide services without discrimination. 

LINKS AND THIRD-PARTY SITES

Links to third-party sites are provided for convenience and do not imply endorsement by Happy Lab (Psychoflakes Pvt Ltd) (Psychoflakes Pvt Ltd). We are not responsible for the content or accuracy of third-party sites. You use these links at your own risk and should review the terms and privacy policies of any external sites.